FAQs

General

How do I create an account?
Click the “Account” icon at the top of our homepage, then select “Create Account” and follow the prompts to set up your account.

How can I reset my password?
Click the “Account” icon and select “Forgot Password.” Enter your registered email address to receive instructions for resetting your password.

What is the best way to wash and dry your Onesies?
We recommend machine washing your onesies in cold water with similar colors. Avoid bleach and harsh detergents. For best results, tumble dry on low or air dry to maintain softness and durability.

Is there a way to get notified when a product is restocked?
Yes! Simply select the “Notify Me” option on the product page and enter your email to receive restock notifications.

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Shipping

Where are your orders shipped from?
Our orders are shipped from our fulfillment centers located internationally to ensure timely and efficient delivery.

When can I expect my order to ship?
Orders typically ship within 2-5 business days. During busy periods, processing times may be slightly longer.

When will I receive my tracking information?
You'll receive an email with your tracking number as soon as your order has been shipped.

What do carrier statuses mean?
Carrier statuses provide updates on your package’s progress. Common statuses include: "Label Created" (ready for shipment), "In Transit" (on the way), "Out for Delivery" (delivering today), and "Delivered."

Why was my order split into multiple packages?
We occasionally ship items separately to expedite delivery. You’ll receive tracking information for each package.

What if the address I entered during checkout is incorrect?
Please contact us immediately at care@littlespaceapparel.com. If your order has not yet shipped, we will update your address. Once shipped, we cannot make changes.

Is your packaging discreet?
Yes, all orders are shipped in discreet, plain packaging to protect your privacy.

Import duties and associated fees?
International customers are responsible for any applicable import duties, taxes, or customs fees assessed by their local government.

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Payment

What payment methods are accepted?
We accept major credit/debit cards, PayPal, and other secure payment options clearly displayed at checkout.

How will my purchase appear on my billing statement?
Your billing statement will discreetly display as “SP*LSAPPAREL.”

Possible reasons for card decline during checkout?
Common reasons include incorrect billing details, insufficient funds, or your card provider's fraud protection. Please verify your details or contact your bank.

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Orders

What is your return policy?
Please visit our Return Policy page for detailed information about returns, exchanges, and eligibility criteria.

Is there a way to update my order information?
Contact us promptly at care@littlespaceapparel.com. If your order has not been shipped, we'll make every effort to accommodate your request.

Why is my order taking longer than anticipated to arrive?
Shipping delays can occasionally occur due to customs processing, postal service disruptions, or high demand periods. Check your tracking information or reach out to us for assistance.

What is the procedure to follow if my order arrives damaged?
Contact us immediately at care@littlespaceapparel.com within 14 days of receiving your order. Please include photos of the damaged items and packaging so we can quickly resolve your issue.